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ARTICLE 1 : LEGAL NOTICE

The website "https://initiative-solution.com/" is published by Yasmine HOARAU, president of the company EURL Initiative Solution Consulting with a capital of €3000, registered with the RCS of Libourne under the number 909 076 614 00017, whose head office is located at 29 Route de Saint Genès - Salignac - 33240 VAL-DE-VIRVEE - Phone number 06.12.93.68.27 - Email address  y.hoarau@initiative-solution.com.

 NAF Code 6202A Consulting and training in computer systems and software.

 Intra-community VAT number: FR 67909076614

 Activity number: 75331403133

 The publication director is Yasmine HOARAU.

 The website is hosted by Odoo.

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ARTICLE 2 : ACCESS TO THE SITE

The website "https://initiative-solution.com/" allows users access to the following services:

• Consulting
• Support
• Training

 The website is accessible free of charge from any location to any user with internet access. All costs incurred by the user to access the service (computer hardware, software, internet connection, etc.) are at the user’s expense.

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ARTICLE 3 : DATA COLLECTION

 The website ensures the collection and processing of personal information with respect for privacy in accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms.

Under the Data Protection Act of January 6, 1978, the user has the right to access, rectify, delete, and oppose their personal data.

Purpose of Processing (Purpose and Legal Basis)

EURL Initiative Solution Consulting, whose head office is located at 29 Route de Saint Genès - Salignac - 33240 VAL-DE-VIRVEE, operates a showcase website with the possibility of purchasing services.

This site allows users to view services, and the data collected is recorded and processed in a customer file.

This file is used to manage the commercial relationship with clients.

Legal Bases for Processing

• Customer relationship management (Quotes, Orders, Service Reports, Invoices).
• Sending emails for communication and meeting invitations.

Categories of Data

• Identity: Name, first name, email address, phone number if desired.

Data Recipients

Yasmine HOARAU from EURL Initiative Solution Consulting is the recipient of all data.

Collected email addresses are kept internally and are not shared with any commercial partners.

Data retention period

• Data necessary for managing quotes, orders, service reports, and invoicing: for the duration of the commercial relationship and ten (10) years for accounting obligations.
• Data necessary for loyalty actions and prospecting: for the duration of the commercial relationship and three (3) years from the last invoice.
• Data concerning opposition lists to receive prospecting: three (3) years.

Your Rights

 You can access, rectify, or delete your data. You also have the right to data portability and the right to restrict the processing of your data (see cnil.fr for more information on your rights).

To exercise these rights or for any questions regarding the processing of your data, you can contact me: Yasmine HOARAU by email: y.hoarau@initiative-solution.com.

If, after contacting Initiative Solution Consulting, you believe that your "Data Protection" rights are not being respected, you can file a complaint online with the CNIL.

1. Preamble

These general terms of sale apply by right to the provision of our services, including the sale of events, consulting, training, and assistance. The services are performed according to the terms of the contract or on the indicated dates. They are accessible to all our clients and take precedence over any other document unless otherwise agreed in advance in writing.

2. Right of Withdrawal

The client has a right of withdrawal of 14 working days from the date of conclusion of the contract for service provision or event purchase, unless another payment term is indicated on the invoice or order. If the service is fully executed before the expiration of the withdrawal period with the client's explicit agreement, the client loses their right of withdrawal.

3. Refund Terms

Any refund due following a withdrawal will be made within a maximum of 14 days after receiving the completed withdrawal form available here: form. Beyond this period, the company reserves the right to refuse the refund.

4. Sale of Events and Workshops

Afin de garantir une organisation optimale et une expérience de qualité pour tous les participants, les modalités suivantes s’appliquent en cas d’annulation :

• Toute demande d'annulation effectuée au plus tard 48 heures avant le début de l’atelier via le formulaire de rétractation donnera droit à un remboursement intégral, à l’exception des inscriptions de dernière minute.
• Passé ce délai, aucun remboursement ne pourra être accordé.

Cette politique vise à assurer le bon déroulement de nos ateliers et le respect de nos engagements envers l’ensemble des participants et intervenants.

La participation sera considérée comme confirmée et le paiement définitivement validé 48 heures avant le début de l’atelier.

Pour toute question, nous restons à votre disposition et serons ravis de vous accueillir lors de nos ateliers.

5. Payment Terms

Payment is due immediately upon registration for workshops/events or upon receipt of the invoice for other services. Payments can be made by bank transfer (RIB/IBAN indicated at the bottom of the invoice), checks, Stripe, or cash. Other accepted payment methods will be specified in the service offer or invoice.

6. Ineligibility for Installment Payments

Installment payments or discounts are not accepted.

7. Late Payment Penalties

In the event of late payment, late penalties will be applied at a rate of 0.02% of the total amount of the invoice including VAT per day of delay. Additionally, a fixed recovery indemnity of €40 is due by right from the first day of late payment to combat excessive payment delays between professionals. The company may claim a higher amount if it has incurred higher recovery costs. Initiative Solution Consulting is authorized to suspend any service provision in case of late payment.

8. Special Conditions

For consulting services : This involves providing expertise and strategic recommendations tailored to the client's specific needs (AMOA= project management assistance, configuration of a new feature, ERP project implementation and management, etc.). A deposit of 30% of the total amount is required upon order. The balance will be paid according to the terms of the contract established with the client.

For training : These sessions allow participants to gain autonomy and skills by mastering the functionalities of Sage X3 Finance and Odoo. A deposit of 30% is required upon signing the training agreement. The balance will be paid according to the conditions specified in the agreement.

For assistance : This involves user support for Sage X3 Finance and Odoo. You benefit from assistance hour packs to be used within a specified period. Payment is made according to the chosen hour pack upon validation or confirmation of the order. The prices and details of the hour packs can be consulted here.

The Average Daily Rate for these services varies between €650 and €1200 depending on the complexity of the project and the expertise required. 

9. Amendments to the General Terms of Sale

The company reserves the right to modify these general terms of sale at any time. The applicable conditions are those in effect on the date of the contract or service registration.

10. Acceptance of Conditions

Placing an order or registering for a service implies unconditional acceptance of these general terms of sale.

All our contractual relationships will be exclusively governed by French law.