Packages of hours so you can work with peace of mind

A support request concerns a subject, a point, an element, a single error message, a defect, a problem or a single situation encountered.

As a result, multiple topics, multiple points, multiple elements, multiple error messages, multiple defects..., imply multiple support requests.

The expert reserves the right of qualification and diagnosis of the request, in all kindness.

We make a point of documenting the answers or solutions provided (procedures, short videos, documents...) that you will find in the Knowledge base.

*  VAT in accordance with French law (20%)

** Billing for time spent with a load estimate based on the complexity of the request.

*** Access to an application form will be provided after.  

**** The time package includes:

​                     ​• ​access to an online application form with follow-up,

                     ​• ​access to the knowledge base.