High-performing and optimized solution
- Comprehensive audit to identify opportunities,
- Implementation of all recommendations and improvements,
- Maximization of benefits from your new software.
Cutting-edge support for total peace of mind
- Reactive support to never be stuck,
- Gradual approach to face challenges,
- Proactive maintenance to prevent malfunctions.
An overview for a tailor-made project
- A deep understanding of your business challenges,
- Clear framing of objectives to meet your needs,
- Recommendations of a perfectly adapted IT solution.
Empowerment of your teams, a key to success
- Customized users training for a quick skill improvement,
- Sustainable reinforcement of internal competencies,
- Adoption of best practices for optimal usage,
- Clear and transparent communication throughout the implementation process.
Data migration: a sensitive process to approach with realism
- Rigorous planning and meticulous execution,
- Secure transfer of historical data,
- Cleaned and consolidated data quality,
The keys to successful implementation
Harness the power of your ERP.
Increase your skills
Transfer best practices and tips for better use of your tool, save time, autonomy and make the right decisions for the future and the sustainability of your business.
Our experience at your service
Consulting - Assistance - Training
Needs analysis and strategic advice
- In-depth assessment of your business processes and issues
- Definition of a tailor-made roadmap
- Strategic recommendations to optimize your performance
Custom deployment
- Configuration, acceptance and start-up of the entire solution selected, ensuring proper integration,
- Particular attention to user training and change support to ensure optimal adoption
Business support and assistance
- Dedicated online customer service for responsive support
- Real time troubleshooting and problem solving
Training and capacity building
- Customized training for your teams (software, processes, etc.)
- Support for sustainable skills development
- Transfer of knowledge and good practice;
Steering and governance
- Coordination of the project and the various stakeholders (business lines, integrators, management),
- Organisation and facilitation of follow-up meetings,
- On time, on budget and project quality.
Personalised assistance
Dedicated support for your tools
Initiative Solution Consulting offers specialist user support for all enquiries relating to Sage X3, Odoo or Power BI. Our team of experts provides support in resolving obstacles encountered and documented troubleshooting for users..
Packs of hours of assistance
You benefit from packs of support hours to be used over a set period of time. These packs provide support for situations encountered by companies using Sage X3 Finance and Odoo ERP (Enterprise Resource Planning*), or PowerBi.
Over a given period, we can help you to :
Get answers to your questions
Finding appropriate solutions
Resolve your functional issues (error messages, configuration errors, answers to functional questions)
Processing requests
For better responsiveness, understanding of your request and optimal follow-up, a breakdown request form will be made available to you.
Each support request will follow the following process:
1. Qualification of the request
2. Redirection to the appropriate service (support, training or advice), if necessary
3. Rough estimate of the workload of the tasks to be carried out, as far as possible
4. Drawing up a quotation for any work required
Limitations
It's important to note that these support hours are not dedicated to training, configuring new functionality or implementing ERP[1]. For these specific needs, our team will offer you tailored services.
Our aim is to provide you with effective, personalised support to optimise the use of your Sage X3 and Odoo systems, while giving you clear visibility of the costs and timescales associated with each intervention.
Our values
make the difference
Our ambition is to stand out from the crowd. We strive to offer innovative and creative solutions that add real value.
Adaptability
We are constantly adapting to meet the ever-changing needs of our audience, remaining flexible and open to change.
Determination
Our determination pushes us to go beyond obstacles and persevere in our efforts to offer the best possible experience to our users.
Listening
We make a point of listening to our users, understanding their needs and providing them with empathetic support.
Benevolence
It guides our actions, encouraging us to create a respectful and caring environment for everyone who comes to meet us.
They trusted us
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